JPPilates Privacy Policy
Effective Date: November 9, 2026
Last Updated: November 9, 2026
1. Introduction
JPPilates ("JPPilates," "we," "us," or "our") respects your privacy and is committed to protecting your personal information.
This Privacy Policy describes how we collect, use, disclose, and safeguard information when you visit our website, use our mobile application, book classes, purchase services, or otherwise interact with our business.
This Privacy Policy applies to our website and our mobile app.
By using our website, mobile app, or services, you acknowledge the practices described in this Privacy Policy.
2. Information We Collect
We may collect the following categories of information:
Personal Information
Name
Email address
Phone number
Mailing or billing address
Account login credentials
Class reservations, attendance history, and membership information
Communications, inquiries, and feedback submitted to us
Payment Information
When you purchase classes, memberships, or other services, payment information may be collected and processed by our third-party payment processing providers. We do not directly store complete credit card numbers unless expressly stated otherwise.
Website and App Usage Information
We may automatically collect certain technical information when you access our website or mobile app, including:
IP address
Browser type and device information
Operating system
Pages visited and features used
Date and time of access
Cookies and similar technologies
Health and Fitness Information
Certain services or features may involve health or fitness-related information, including information you voluntarily provide when registering for classes or participating in studio activities. Information accessed through Apple Health or Health Connect is addressed separately in Section 6.
3. How We Use Your Information
We may use the information we collect to:
Create and manage customer accounts
Process class reservations, memberships, and purchases
Provide and improve our Pilates classes and services
Communicate class schedules, cancellations, and booking confirmations
Respond to customer inquiries and support requests
Send promotional emails or text messages where permitted by law and your communication preferences
Maintain the security and functionality of our website and mobile app
Analyze website and app performance
Comply with applicable legal and regulatory obligations
We use personal information only for legitimate business purposes consistent with this Privacy Policy and applicable law.
4. Text Messaging and Mobile Information
If you provide your mobile phone number and opt in to receive text messages from JPPilates, we may send you messages relating to class confirmations, schedule updates, account notifications, promotional offers, or other studio communications consistent with your consent.
Message frequency may vary. Message and data rates may apply.
You may opt out of receiving text messages at any time by replying STOP to a message. For assistance, reply HELP or contact us using the information provided below.
Mobile Information Sharing
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We respect your messaging preferences and will not sell or disclose your text messaging consent information for third-party marketing purposes.
5. Sharing and Disclosure of Information
We may share certain personal information with trusted service providers when reasonably necessary to operate our business. These may include:
Class scheduling and membership management platforms
Payment processors
Website hosting and technical support providers
Email and customer communication platforms
Analytics and website performance providers
These providers may access information only as necessary to perform services on our behalf, subject to applicable contractual and legal requirements.
We may also disclose information when required by law, to respond to lawful requests, protect our rights and safety, or facilitate a legitimate business transfer.
We do not sell personal information in exchange for monetary compensation.
The mobile information and text messaging consent restrictions described in Section 4 apply to all disclosures under this section.
6. Health and Fitness Data
If you choose to enable Workout Metrics and grant permission through Health Connect on Android or Apple Health on iOS, our app accesses health and fitness data, such as heart rate and calories burned, solely to display workout metrics for your classes. This data is accessed and processed on your device. It is not transmitted to, stored, or retained by us or our app provider. We do not sell this data, share it with third parties, or use it for advertising. The uses and restrictions described in this section apply specifically to health and fitness data accessed through this feature. You can revoke the app’s access at any time through the permissions settings in Health Connect or Apple Health. Our use of information received from Health Connect complies with Google’s applicable Health Connect permissions policy, including its Limited Use requirements.
7. Cookies and Tracking Technologies
Our website and mobile app may use cookies and similar technologies to improve functionality, remember preferences, understand usage patterns, and enhance the user experience.
Depending on your browser and device settings, you may be able to disable or restrict certain tracking technologies. Disabling cookies may affect the functionality of some website features.
Where required by applicable law, we will obtain consent before using nonessential tracking technologies.
8. Data Security
We implement reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security of information transmitted through our website, mobile app, or third-party services.
9. Data Retention
We retain personal information for as long as reasonably necessary to provide our services, maintain customer accounts, fulfill contractual obligations, resolve disputes, and comply with applicable legal requirements.
When information is no longer needed, we take reasonable steps to delete, anonymize, or securely dispose of it.
Health and fitness data accessed through the Workout Metrics feature is subject to the specific practices described in Section 6 and is not retained by JPPilates or its app provider.
10. Your Privacy Choices and Rights
Depending on your location and applicable law, you may have rights regarding your personal information, including the ability to:
Request access to personal information we maintain about you
Request correction of inaccurate information
Request deletion of certain personal information
Withdraw consent for optional communications
Opt out of promotional emails using the unsubscribe link provided
Opt out of text messages by replying STOP
Manage mobile app permissions through your device settings
To submit a privacy-related request, please contact us using the information in Section 14.
We will respond to requests in accordance with applicable law and may need to verify your identity before processing certain requests.
11. Third-Party Services and Links
Our website and mobile app may integrate with or link to third-party services, including scheduling systems, payment processors, and external websites.
These third parties may maintain their own privacy policies and data practices. We encourage you to review their policies before providing personal information.
JPPilates is not responsible for the privacy practices of independently operated third-party websites or services.
12. Children's Privacy
Our website and mobile app are not directed toward children under the age of 13, and we do not knowingly collect personal information directly from children under 13 without appropriate parental or guardian consent.
If we become aware that personal information has been collected from a child under 13 in violation of applicable law, we will take appropriate steps to delete that information.
Parents or guardians who believe their child has provided personal information without appropriate authorization may contact us using the information below.
13. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or legal obligations.
When changes are made, we will update the "Last Updated" date at the top of this page. Where required by law, we will provide additional notice or obtain consent for material changes.
We encourage you to review this Privacy Policy periodically.
14. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact:
JPPilates
Website: jenniferphelan.com
Email: jenn@jenniferphelan.com
Business Address: 67 Main St, Charlestown, MA 02129